Terms & Conditions

Availability / Pricing:
As we’re a real shop, it’s impossible to keep the site 100% up-to-date when items sell out or become unavailable, but every effort is made to get it as near to that as possible.
If you have a query about an order you’ve placed, please email ravesftgrave@gmail.com and quote your order number.
Because stock availability changes all the time, we reserve the right to cancel your order up to the point of delivery.

We sometimes make errors on pricing (we’re human!), and in the event of a price error, we may cancel the order.

Pre-orders:
All pre-orders will be shipped as soon as possible after we receive the stock in line with the release dates – not usually more than 2 days prior to release, but we generally ship pre-orders at least one day prior to release.
If you order contains also general stock item, we may hold this and ship together with the pre-ordered item depending on how close soon the pre-ordered item is due. Usually within about a month.

Shipping / Delivery:
We aim to dispatch all orders within 48 hours, with almost all order being shipped via Royal Mail 48. – which usually takes 2-5 days from date of shipping.

Postage costs (subject to change)
CDs / DVDs / 7” Singles – £1.00
LP / 12” / 10″ postage – £4.00
Box Sets / Bulkier items – £6.00

Please contact us via email – ravesftgrave@gmail.com – if you have a query or issue regarding your order.

Returns / Refunds:
You may cancel an order for goods (except tickets or personalised items) for any reason within 14 calendar days, beginning with the day after the day on which you received the goods. If you cancel an order within this timeframe, you must notify us in writing at the email address above and wait for a response before returning the goods. It is your responsibility to take reasonable care to ensure the goods are not damaged in transit when you return them and are received by us at the address displayed on the website. Return postage will be at your cost.
We’ll provide a full refund for goods returned in accordance with these conditions as soon as possible and no later than 30 days after we receive the notice of cancellation from you. Note that postage costs in these circumstances are not refundable. It’s your responsibility to retain possession and to take reasonable care of the goods in the period prior to cancellation and until you return them to us. No right to cancel applies to audio or video recordings or computer software if they are unsealed by you. Your statutory rights are not affected.

For damaged or defective goods, we will cover shipping costs, up to Royal Mail 2nd Class Signed For.

Please email us – ravesftgrave@gmail.com – before returning anything.

Returns Address:
Raves From The Grave
2-3 King Street
Frome
Somerset
BA11 1BH

Limited Editions & Resellers:
Limited Editions – we limit some titles to one copy per person / address. These are usually titles that are are limited edition and in high demand.

Dinked Editions – All Dinked Edition releases will be initially limited to one copy per person / address due to their limited nature. On occasion, we might lift this restriction if we see fit.

Resellers – Anyone found trying to order multiple copies of titles we’ve limited to one per person / address will have their order(s) cancelled. We will also monitor orders of those buying large quantities of the same title (which we haven’t limited), and if we believe they’re being resold, we will cancel the order(s).

We do this so everyone has a fair chance of getting the records / CDs they want at a fair retail price, and not having to resort to high reseller prices.

Contact Us / Business Information:
Richard Churchyard t/a Raves From The Grave
Raves From The Grave
2-3 King Street
Frome
Somerset
BA11 1BH
Email: ravesftgrave@gmail.com
Telephone: 01373 464666
VAT Number: 713 7832 33